The Sheet Music Company Frequently Asked Questions Page

How do I search The Sheet Music Company for the music I'm looking for?

Each page contains a 'site search' box at the top left hand corner of each page. To search our extensive online catalogue for the music you're looking for, just type in a search keyword or phrase into this search box and click the 'Go!' button. Any matching results will then be shown on the new page which will subsequently be displayed.

Our search facility works on an individual keyword or phrase matching basis and the complete title of each item in our catalogue, as well as all of the tracknames/songlists in our database, will be searched. Your search results will be displayed in priorty order, for example, a search using the phrase "Sound of Music" will display all of the items containing "Sound of Music" in the item title first, in precedence to displaying all of the items which contain just a track or song containing the phrase "Sound of Music" in the name.

How do I just browse The Sheet Music Company website?

You can browse our website by selecting one of the category options from the home page or from the left hand border of each page. Upon selecting a category option, the items in that particular will be displayed.

Some of the pages will allow you to refine your selection further by offering a choice of sub-categories across the top of the page. Selecting one of these sub-categories will restrict the display of items on the page to those contained within the specific sub-category. The numbers displayed in parentheses after each sub-category, for example (121), will indicate the number of items contained within each sub-category.

At the top left hand corner of each page, you will also find a 'site search' box allowing you to search directly for a specified keyword or phrase.

All of the pages on our website which display lists of results or category items will also have a row of pagination options across the bottom of each page. These buttons and links will allow you to scroll the page forwards or backwards to show the next or the previous page of results or category items in the list, if applicable. You may also be able to jump ahead or skip back to an individual page. In all cases, the total number of items in the results or category list will also be displayed at the end of the pagination options across the bottom of each page.

Can I view just the latest additions that have recently been added to your website?

Yes! In the top section of each page (to the right hand side of the search section) you will find a "New Releases" option. Just click on this link to display all of the latest additions recently added to our site.

How can I view your popular items?

Next to the "New Releases" option at the top of each page is a "Best Sellers" option - just click on this link to see the recent best selling items that customers have bought via our website.

How can I buy an item?

For the item you are interested in purchasing, just click on the cover image or the item title or the "See more details & buy >>" link until the item detail page is displayed (ie. the page with the "Available from:" options on the right hand side of the screen).

You will now see the purchasing options, along with price and associated UK shipping costs for each option, displayed on the right hand side of the screen.

Review the item purchasing option(s) to see which one best suits your needs, for example, a purchasing option which offers the cheapest postage costs for an item may quote a slightly longer delivery timescale for the item when compared to another option that may offer a quicker delivery.

When you have decided upon the best purchasing option for your requirements, just click on the corresponding "Check Availability & Buy Now!" button to be directed through to the merchant website for the item, where you can review the item in more detail and check the latest availability before continuing with the "Add To Basket" option on the merchant website. You will now be able to complete the checkout process for the item directly on the merchant website.

Is VAT included in the prices shown on your website?

Yes. All of the prices on our website include VAT (where applicable) and are shown in UK Pounds Sterling (currency code GBP).

How long does delivery of my order usually take?

Delivery is normally made in the UK within 1-4 days. However, since the delivery timescales vary from merchant to merchant, please visit the merchant website for more details of their delivery timescales (via the "Check Availiability & Buy Now!" buttons on the item detail page for the item).

How do I return an item?

Since the returns policies and procedures vary depending upon the merchant where your purchased your item from, please visit the individual merchant website for more details of their returns policy.