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Frequently Asked Questions

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How do I search The Sheet Music Company for the music I'm looking for?

Each page contains a search box at the top of each page. To search our extensive online catalogue for the music you're looking for, just type in a search keyword or phrase into this search box and select the search button. Any matching results will then be shown on the new page which will subsequently be displayed.

Our search facility works on an individual keyword or phrase matching basis and the complete title of each item in our catalogue, as well as all of the tracknames/songlists in our database, will be searched. Your search results will be displayed in alphabetical order, although the sorting order may be changed by selecting a different option from the 'Sort by' drop down list on the search results page.


How do I just browse The Sheet Music Company website?

You can browse our website by selecting one of the category options from the home page or from the menu at the top of each page. Upon selecting a category option, the items in that particular will be displayed.

Some of the pages will allow you to refine your selection further by offering a choice of sub-categories in a 'Filter by' drop down list. Selecting one of these options will restrict the display of items on the page to those contained within that specific category. The numbers displayed in parentheses after each option, for example (121), will indicate the number of items contained within each category.

At the top of each page, you will also find a search box allowing you to search directly for a specified keyword or phrase.

All of the pages on our website which display lists of results or category items will also have a row of pagination options across the bottom of each page. These buttons and links will allow you to scroll the page forwards or backwards to show the next or the previous page of results or category items in the list, if applicable. You may also be able to jump ahead or skip back to an individual page. In all cases, the total number of items in the results or category list will also be displayed at the end of the pagination options across the bottom of each page.


Can I view just the latest additions that have recently been added to your website?

Yes! Just select a category to view from the home page or from one of the menu options and then look for the 'Sort by' drop down list on the subsequent page. Then just select the 'Most Recently Added' option from this list and the page will automatically re-arrange the items to show the newest releases first.


How can I view your popular items?

Our home page contains a best selling items section - just click on the 'View More Best Sellers' link to see the recent best selling items that customers have bought via our website.


How can I buy an item?

For the item you are interested in purchasing, just click on the cover image or the item title or the "More Details" link until the item detail page is displayed (ie. the page containing the "Available from:" box).

You will now see the purchasing options, along with price and associated UK shipping costs for each option, displayed in the "Available from:" box

Review the item purchasing option(s) to see which one best suits your needs, for example, a purchasing option which offers the cheapest postage costs for an item may quote a slightly longer delivery timescale for the item when compared to another option that may offer a quicker delivery.

When you have decided upon the best purchasing option for your requirements, just click on the corresponding "Check Availability & Buy Now!" button to be directed through to the merchant website for the item, where you can review the item in more detail and check the latest availability before continuing with the "Add To Basket" option on the merchant website. You will now be able to complete the checkout process for the item directly on the merchant website.


Is VAT included in the prices shown on your website?

Yes. All of the prices on our website include VAT (where applicable) and are shown in UK Pounds Sterling (currency code GBP).


How long does delivery of my order usually take?

Delivery is normally made in the UK within 1-4 days. However, since the delivery timescales vary from merchant to merchant, please visit the merchant website for more details of their delivery timescales (via the "Check Availiability & Buy Now!" buttons on the item detail page for the item).


How do I return an item?

Since the returns policies and procedures vary depending upon the merchant where your purchased your item from, please visit the individual merchant website for more details of their returns policy.


 

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